> A few weeks ago I complained on this Forum about 3M respirator (dust mask)
> straps breaking very early on - - At that time I also sent them an email
> expressing my disappointment with their product.

> What should arrive today via UPS but 2 boxes of respirators - 30 pieces -
> A box of the original 8210's that I had complained about, and a box of
> 8511 "new and improved with sturdier straps." Wow! I frankly had
> never expected to hear back from them! In fact, I can't recall any mfr
> even acknowledging a complaint (or praise) that I had submitted. The
> 8511's look like they should hold up quite well . . .

Hi Spidey,

So, even better than paying for your silence, they bought your loyalty!!

Just kidding man! Glad to hear you actually received some value for your complaint.

Ian